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1. How can I clear the cache of my CRM account?

  1. Log into your CRM account

  2. Go to the top right corner and click on the image of your profile (see image below)

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  3. From the drop-down menu, select CRM Preferences

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  4. From the User Preferences page, scroll down and the last section is the Clear Cached Data, where you need to click on the

    Status
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    titleClear cache
    button

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  5. Once the system has cleared the cache, please refresh the page - you can also log out and log back into the instance

2. I'm having issues logging in to my CRM from my computer, what should I do?

Please try to do the steps below:

  • Clear the Cache and Cookies of your Browser

  • Clear the Cache of the CRM (if you don’t know how to do it, please check FAQ n. 1 - How can I clear the cache of my CRM account)

  • Then please check the Settings of your Antivirus, which could have a web protection that blocks the CORS policy

Are you still unable to log in to your CRM account?

Please contact our Support team at: support@dfo.global

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