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Susanna Romanelli (Unlicensed)

Susanna Romanelli (Unlicensed)

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An order is set in backorder status when there is no stock available, of the product, at the Warehouse.

The status of the order can be easily spotted, when oipening opening an order page at the top of the page (see below example)

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Info

However, we also generally recommend checking the below information related to the Warehouse Settings page, which can cause orders to be set as backorders:

  1. The Products/SKUs haven't been added to the Warehouse and for this reason, the orders cannot be fulfilled unless the products are included in it

  2. A similar reason is not having added the require countries that the Warehouse is supposed to ship the orders. This also implies that orders, which country hasn’t been included in the Warehouse Settings page, are flagged as backorders.

The above can be spotted by checking in the Reason column of the table (see below example)

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Where is located?

  1. From CRM Homepage, go to the left side menu

  2. Scroll down and click on Warehouse Management

  3. Then click on Back Orders and the Back Orders page will be shown on the right side of the page

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