Please find attached below the topics discussed on this page:
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What is the Fulfillment Failures section about?
In the Fulfillment Failures section are listed all orders that for some reason the Warehouse has rejected the shipment and returned an error message to CRM informing about it.
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The Fatal Shipping Error: this error is given when CRM seeks information about the fulfillment and possibly the Tracking Number, if this is already available because the order was shipped.
However, for Fatal Shipping Error cases, the Warehouse has rejected the order because of a few reasons, for instance part of the shipping address was incomplete or incorrect, or the Warehouse doesn’t ship orders to the country of the order, the product is no longer available at the Warehouse, etc.The Fatal Tracking Number Error: this error is shown when CRM has been requesting information about the Tracking Number to the Warehouse, which hasn’t provided it and so, after a few attempts the order is flagged with this error
Where is the Fulfillment Failures section located?
From CRM Homepage, go to the left side menu
Scroll down and click on Warehouse Management
Then click on Fulfillment Failures and the Fulfillment Failures page will be shown on the right side of the page
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What is on the Fulfillment Failures page?
Please find attached below the list of features available on this page.
Search Bar
The Search Bar islocatedon the top left of the page. Users can type the name of a Warehouse, the Order status (for example shipping, backorder, deliver, etc), or the Order ID (which refers to the order number) to be able to narrow down the search.
The table with the list of Orders in Back Orders
On this table are listed all orders that are flagged with a Shipment Error.
The table has 7 columns, which display the below information (see below image example)
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Order column
On this column, users can easily spot the order number
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and by clicking on it, they are redirected to the order page (see below example)
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Warehouse column
In this column, users can check the Warehouse where the order was sent to be fulfilled
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and by clicking on the Warehouse name, they are redirected to the Warehouse Settings page (see below example)
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Status column
In this column is highlighted, the type of error that CRM receives about the fulfillment of the order
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The error is also visible on each order page in the Shipping History section. To be able to check the order page, click on the order number
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and then scroll down to the Shipping History section
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Created column
In this column, the user can see the date on which the CRM request information about the shipment from the Warehouse
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Sent column
In this column, the user can see the date on which the Warehouse has sent a reply to CRM regarding the shipment of the order
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Failed Attempts column
In this column, users can verify how many times the CRM have tried to gather information about the shipment from the Warehouse
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Details column
In this column, users can check the error message that the CRM has received from the Warehouse regarding the shipment of the order
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which is also visible by clicking on the order
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and from the order page, scroll down to the Shipping History section and hit the i button
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Please note that each shipment has its own button in order to check the data if more than one shipment was made, for example in case the order was reshipped
Ultimately, a small tab will pop up and more details about the shipment of the order are provided (see below example)
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