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On the Order Page

Order Information

In the Order Information area, at the top of the Order Page, on the Order Type field is stated that Recurring Order for subscription one (see below example):

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Product & Shipping History

In the Product & Shipping History, there is the Stop Continuity Charges button, with which the user can hold the subscription

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and to release the subscription, once it has been hold, then the user should click on the Start Continuity Charges button

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Sales Workflow

In the Sale Workflow section, users are able to check the status of each step of the subscriptions

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and the section marked with an R, which status is Waiting, this is the next subscription that is going to be triggered on the scheduled date

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and by clicking on the right-side button, users are provided with a few additional options

  • Cancel

  • Reschedule

  • Adjust Amount

  • Force Bill (see below images)

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Subscription Cycle

Once the subscription is due, the system will automatically create a new order (see below an example of monthly orders of the same customer)

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The new order will go through all order statuses (i.e. New, Paid, Shipping, Shipped, and Delivered) until the product is delivered to the customer and the subscription processing will start again once the subscription is due.