Instructions
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Related articles
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| max | 5 |
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| spaces | com.atlassian.confluence.content.render.xhtml.model.resource.identifiers.SpaceResourceIdentifier@2eef39 |
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| showSpace | false |
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| sort | modified |
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| type | page |
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| reverse | true |
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| labels | CRM Ticket |
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| cql | label in ( "crm" , "ticket" ) and type = "page" and space = "eCRM" |
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Please find attached below the topics discussed on this page:
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What is the Ticket Management about?
What’s on the page
SLA
Filter options
Buttons
Reassign tickets | |
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Delete | |
Mark as Spam | |
Create Ticket | |
Merge | |
Take | |
Close | |
The Mailbox
Open Tickets | |
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Conversations | |
My Ticket | |
My Closed Ticket | |
All Tickets | |
Spam | |
Deleted | |
Labels
The table with the list of incoming emails
Edit Buttons
Customer Info | |
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Ticket Content | |
Close Ticket | |
Assign to Owner | |
Change Priority | |
Take | |
Mark as Spam | |
Language | |
Delete Ticket | |
How to reply to an email