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The customer account provides the below customer’s information about:
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Accounts
The customer general information are displayed in this section (see below example)
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Additionally, the user has also available:
Blacklisted Toggle: by set to ON the user is flagged as blacklisted, which means that he/she won’t be able to buy on the company website any longer using the email registered in this account.
Enable Editing button: by clicking on this button, the user can modify the customer’s details mentioned above. Once the data has been updated, the user should click on the Stop Editing button and then Save.
Tickets
Please find attached below the topics discussed on this page:
Orders
Shipping Address
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Payments
Gift Cards
Unsubscribe Email button: By clicking on this button, the customer will be unsubscribed from any marketing list.
Tickets
In this section, the user will be able to check any email exchange between the customer and the Customer Service Team (see below example)
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By clicking on the View Details button on the right side of each page, the user will be open the Ticket page with all threads.
The Create Ticket button redirects the user to the New Ticket page, where an email can be sent to the customer.
Orders
All orders placed by the customer will be listed in this section (see below example)
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By clicking on the order number will open the order page.
Shipping Address
Any shipping address used by the customer on any order placed (see the below example):
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Billing Address
Any billing address used by the customer on any order placed (see the below example):
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Payments
The payment status of each order is listed in this section (see the below example):
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Gift Cards
Any Gift Card sent to the customer are listed in this section (see the below example):
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