Please find attached below the topics discussed on this page:
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However, we generally recommend checking the below information related to the Warehouse Settings page, which can cause orders to be set as backorders:
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The above can be spotted by checking in the Reason column of the table (see below example)
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Where is the Back Orders section located?
From CRM Homepage, go to the left side menu
Scroll down and click on Warehouse Management
Then click on Back Orders and the Back Orders page will be shown on the right side of the page
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What is on the Back Orders page?
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To update the order SKU, to deliver a different product, please follow the below steps:
Check the order from the table
Click on the Update SKU button
The Update SKU tab will pop up and from there the user can fill the New SKU field with the new SKU and then hit on the Update button at the bottom of the tab
The SKU of the order will be updated, and the order will be sent for fulfillment
Please note that if more than an order is selected, all orders will be updated with the same new SKU (see below example)
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