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How the PayPal (V2) section works

Search for a specific dispute case

By using the several search fields, users can easily locate a dispute by using:

• Transaction Id

• Case Id

• Dispute state

• Email

• Order Number

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or group them according to their:

• State:

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• Status:

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• Life cycle state:

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• Channel:
  

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• Account: in this field are listed all the PayPal MID in which there are disputes

• Owner: in this field are listed all CRM users.

Assign cases to another user or to him/herself

1. Tick the checkbox on the left side of each dispute

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   Or click on the right-side button

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2. Click on the Assign Owner button and pick a user to whom the dispute(s) will be assigned.

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   Otherwise, click on the Become Owner button to assign to yourself the cases

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Open a case and take action