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By using the several search fields, users can easily locate a dispute by using:
Transaction Id
Case Id
Dispute state
(Customers') Email
Order Number
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or group them according to their:
State:
Status:
Life cycle state:
Channel:
Internal: The customer contacts PayPal to file a dispute with the merchant.
External: The customer contacts their card issuer or bank to request a refund.
Account: in this field are listed all the PayPal MID in which there are disputes
Owner: in this field are listed all CRM users.
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