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Where is the Fulfillment Failures section located?
From Log into CRM Homepage, and go to the left-side menu
Scroll down and click on Warehouse Management
Then click on Fulfillment Failures and the Fulfillment Failures page will be shown on the right side of the page
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What is on the Fulfillment Failures page?
Please find attached below the list of features available on this page.
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The table has 7 columns, which display the below information (see below image example)
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Order column
On In this column, users can easily spot the order number
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and by clicking on it, they are redirected to the order page (see the below example)
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Warehouse column
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and by clicking on the Warehouse name, they are redirected to the Warehouse Settings page (see the below example)
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Status column
In this column is highlighted, the type of error that CRM receives about the fulfillment fulfilment of the order
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The error is also visible on each order page in the Shipping History section. To be able to check the order page, click on the order number
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In this column, the user can see the date on which the CRM request requested information about the shipment from the Warehouse
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In this column, the user can see the date on which the Warehouse has sent a reply to CRM regarding the shipment of the order
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Ultimately, a small tab will pop up and more details about the shipment of the order are provided (see the below example)
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