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See any message sent by the customer and specifically related to the dispute
Reply to the Buyer by clicking either on the Message button or the Response button
Message button, users can send a new email to the customer, by filling in and typing the email in the tab that pops up:
Response button, users can reply to the customer email, by using the tab that pops up and:
Choose an option
Fill in the details and/or type the email (see the below examples)
or
or
Make an Offer button, users can make a proposal for:
Partial refund
or Full refund
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Evidence | Dispute Actions
In this section, are listed all the evidence sent to the customer regarding the order. For instance the tracking number as proof of fulfilment
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