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What is the Braintree PayPal section about?
In the Braintree PayPal section, users are able to deal with any Braintree PayPal dispute opened by customers. Specifically, they can:
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Transaction Id
Case Id
Owner: in this field are listed all CRM users, and by picking one, all disputes worked by the user will be listed below.
Account:in this field are listed all the Braintree PayPal MIDs registered in CRM, for which users can check if there are any disputes.
(Customers') Email
Order Number
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By clicking on each Case Id
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users are redirected to the Braintree PayPal Dispute Details page.
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Additionally, by clicking on the buttons View Order Info or View Customer Info, the user is redirected to either the Order page or the Customer Profile page (see the below example)
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In this area, users are able to see if there is any updated information about the order fulfilment, such as the Tracking number (see the below example)
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The customer shipping address is listed in this section
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Messages
In this area, users can:
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Reply to the Buyer by clicking either on the Message button or the Response button
Messages
In this area, users can:
See any message sent by the customer and specifically related to the dispute
Reply to the Buyer by clicking either on the Message button or the Response button
Message button: , users can send a new email to the customer, by filling in and typing the email in the tab that pops up:
Response button, users can reply to the customer email, by using the tab that pops up and:
Choose an option
Fill in the details and/or type the email (see the below examples)
or
or
Make an Offer button: , users can make a proposal for a:
Partial refund
or Full refund
Evidences | Dispute Actions
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