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State:
Status:
Life cycle state:
Channel:
Internal: The customer contacts PayPal to file a dispute with the merchant.
External: The customer contacts their card issuer or bank to request a refund.
Account: in this field are listed all the PayPal MID MIDs registered in CRM, for which users can check if there are any disputes.
Owner: in this field are listed all CRM users.
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In this part is shown the name of the user that is currently dealing with the dispute case as well as it allow allows another user to assign to him/herself the dispute
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