Page Comparison

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Additionally, by clicking on the buttons View Order Info or View Customer Info, the user is redirected to either the Order page or the Customer Profile page (see the below example)

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• See any message sent by the customer and specifically related to the dispute

• Reply to the Buyer by clicking either on the Message button or the Response button

  

  • Message button: ,users can send a new email to the customer, by filling in and typing the email in the tab that pops up:

    

  • Response button, users can reply to the customer email, by using the tab that pops up and:

    • Choose an option

    • Fill in the details and/or type the email (see the below examples)

      

      or

      

      or

      

  • Make an Offer button: , users can make a proposal for a:

    • Partial refund

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    • or Full refund

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Evidence | Dispute Actions

In this section, are listed all the evidence sent to the customer regarding the order. For instance the tracking number as proof of fulfilment

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