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Tick the checkbox on the left side of each dispute
Or click on the right-side button
Click on the Assign Owner button and pick a user to whom the dispute(s) will be assigned.
Otherwise, click on the Become Owner button to assign to yourself the cases
Place an Order
Click on the+ Create new button
Users are redirected to the New Order page.
Fill in all details requested on the page
Hit the Place an Order button.
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For more information about how to place an order using the new order page, just refer to the following Helpdesk article: How to place an order & the New Order page. |
Open a case and take action on the PayPal Dispute Details page
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Please find attached below a description of each feature of thePayPal Dispute Details page that can help users to deal with customers' disputes.
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PayPal Account
Two pieces of information are available in this area:
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In this section are unveiled the Customer and order details, for example: , customer’s full name, order number, etc.
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In this area, users are able to see if there is any updated information about the order fulfilment, such as the Tracking number (see the below example)
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