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Login into CRM
Go and click on the Campaign Management section
Then Email Template
Click on the email template name | Edit button to open the Email Template Setting page
On the Email Template Setting page, add the specific *Customer Service Email Variable in the correct space, where the variable will automatically be replaced by the information set up in the Customer Service templateTemplate that was added in the campaign.
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Please note that by adding the Customer Service
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Email Variables in the email template, when customers receive the email, the variables are replaced by the specific information that has been set up in the Customer service Template.
The goal is to be able to edit several Email Templates all at once, rather than go and change info one by one.
For example, it is requested to change the image, so if the Customer Service template has been configured for a campaign and a set of emails, the user should:
Go to the Campaign Management section
Then click on the Customer Service Template
Click on the email template name | Edit button to open the Email Template Setting page
Change the URL of the image in the related field
Hit the Save button
All email templates that have been set up in the campaign and that have the Customer Service Email
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CSTemplateHeadline
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CSTemplatePhoneNumber
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CSTemplateAddress
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CSTemplateSubtitle
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CSTemplateEmail
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CSTemplateCallToActionButtonLabel
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CSTemplateCallToActionButtonUrl
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CSTemplateUnsubscribeLabel
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CSTemplateUnsubscribeUrl
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Variable placed in the email template body, where the image should be, then the customer will receive the email which has the updated image that replaced the variable
*Customer Service Email Variables
@CSTemplateHeadline |
@CSTemplatePhoneNumber |
@CSTemplateAddress |
@CSTemplateSubtitle |
@CSTemplateEmail |
@CSTemplateCallToActionButtonLabel |
@CSTemplateCallToActionButtonUrl |
@CSTemplateUnsubscribeLabel |
@CSTemplateUnsubscribeUrl |
@CSTemplateImageUrl |
Editing an existing template
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