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Variable

Description

Composition

CSTemplateHeadline

Check the following helpdesk article to know how and where to use them in CRM: Customer Service Templates.

This variable is to add the title of the email.

CSTemplatePhoneNumber

Check the following helpdesk article to know how and where to use them in CRM: Customer Service Templates.

This variable is replaced by the Customer Service phone number.

CSTemplateAddress

Check the following helpdesk article to know how and where to use them in CRM: Customer Service Templates.

This variable is to add the business address to the email.

CSTemplateSubtitle

Check the following helpdesk article to know how and where to use them in CRM: Customer Service Templates.

This variable is to add the subtitle to the email.

CSTemplateEmail

Check the following helpdesk article to know how and where to use them in CRM: Customer Service Templates.

This variable is replaced by the Customer Service email address.

CSTemplateCallToActionButtonLabel

Check the following helpdesk article to know how and where to use them in CRM: Customer Service Templates.

This variable is to customize the name it goes on the CTA button (e.g. Submit, FAQs, etc).

CSTemplateCallToActionButtonUrl

Check the following helpdesk article to know how and where to use them in CRM: Customer Service Templates.

This variable is to customize the CTA button by adding the link that the button will redirects to once clicked (e.g. Submit, FAQs, etc).

CSTemplateUnsubscribeLabel

Check the following helpdesk article to know how and where to use them in CRM: Customer Service Templates.

This variable is toinclude to include the name it goes on the unsubscribe CTA button

CSTemplateUnsubscribeUrl

Check the following helpdesk article to know how and where to use them in CRM: Customer Service Templates.

This variable is to customize the CTA button by adding the link that the button will redirects to once clicked.

CSTemplateImageUrl

Check the following helpdesk article to know how and where to use them in CRM: Customer Service Templates.

This variable will be replcaed by an image, for instance users can add the brand of the product.

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