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Susanna Romanelli (Unlicensed)

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Info

Setting a product | SKU in the SKU Black List means that the system will ignore the order with this product | SKU for the time being and send to fulfilment the other orders related to these ONE.

Example

  • The main order is out of stock, which is also being set in the SKU Black List

  • There is stock for the upsell orders

  • Result: The system sends all upsell orders and once the product of the main order is back in stock, the order will be sent out.

Note

However, please note that if the Black Listed SKU is in stock, the system will override (ignore) this rule and send out the order.

Where is the SKU Black List section located?

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Normally, the system follows the 50% rule to ship a bundle of orders (Main order + Upsells).

Tip

The 50% Rule - Fulfilment

  • The 51% of the products, in the bundle of orders (Main order + Upsells), need to be in stock and ONLY

then the package

  • all orders can be shipped in just one package.

  • The reason behind this rule is to avoid paying multiple shipping fees for the same bundle of orders. Thus, the system will make sure to send out the products ONLY when more than 50% of the them are available at the warehouse.

Note

Otherwise, the system will set all orders of the bundle in Backorders, until either:

  • The above rule is complied

  • Or all products are back in stock.

  • For SKUs that have been blacklisted, the system understands that these SKUs will take time to get back in stock and so the SKUs should be ignored in a bundle of orders, by freeing the other products to be shipped if they are in stock.

  • On the contrary, if all items of the orders are in stock in the same warehouse, including the one blacklisted, then the system will ship them out.

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The 1st Scenario

The 2nd Scenario

The 3rd Scenario

The 4th Scenario

There In the same warehouse, there is a bundle with 2 orders:

  1. 1 SKU out of stock

  2. 1 SKU out of stock and blacklisted

There In the same warehouse, there is a bundle with 2 orders:

  1. 1 SKU in stock

  2. 1 SKU not in stock but blacklisted

There In the same warehouse, there is a bundle with 2 orders:

  1. 1 SKU out of stock

  2. 1 SKU in stock but blacklisted

There In the same warehouse, there is a bundle with 2 orders:

  1. 1 SKU in stock

  2. 1 SKU in stock and blacklisted

Result

Result

Result

Result

The system won’t send any order, as for both items there isn't any stock available.

The system will ignore the blacklisted SKU, break the 51% rule and send anyway the 1st order.

The system will ignore the blacklisted SKU, and don’t send any order as the first item is out of stock.

The system will send out both orders as both items are available.

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Please note that SKU can be set either on the SKU Exceptions OR in the SKU Black List. The same SKU cannot be included on the both features at the same time.

Exceptions

Scenario

  • There is an order with 2 SKU

    • SKU 1 is blacklisted

    • SKU 2 is not blacklisted

  • Also, both SKUs are in stock BUT they have been assigned to different warehouses

    • SKU 1 has been sent to warehouse A to be fulfilled

    • SKU 2 has been sent to the warehouse B to be fulfilled

In this case, the system overrides the SKU BlackList rule, because the blacklisted SKU is in stock, and it will try to send out the 2 orders.

However, the 2 orders are in 2 different warehouses, so then they don’t comply with the 50% rule.

As a result, the fulfilment is rejected and both orders are set to Backorder, even though there is stock available.

Solution(s)

  • Users can force the fulfilment of one of the orders to be sent out by resetting the fulfilment itself.

How to reset the fulfilment of an order

  1. Log in to CRM, go to the left side menu

  2. Click on Orders

  3. Look for the order using the filters given

  4. Once the order has been found, go to the order page

  5. Scroll down to the Shipping History

  6. Click on the Manage Fulfillment button

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  7. The Fulfillment Management page will open, scroll down till the Reset Fulfillment section

  8. Select the Product

  9. Click onthe Assign warehouse option and from the drop-down menu picked the one the order has been already assigned to

  10. Write down the reason in the Reason field

  11. Click on the Reset button (see the below example)

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  12. The following warning message tab will pop up, informing the user that the fulfilment cannot be reset on the Warehouse, because (i.e. “Customer non-available” which means that the order is already been shipped) or for any other reason, just click on the Reset button and the order fulfilment will be reset, and the order will go back to the queue to be fulfilled. 

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