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The feature to add a new SKU to the Black List
The list of all SKUs that are blacklisted (see the below example):
Adding a new product to the SKU Black List
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As a result, the fulfilment is rejected and both orders are set to Backorder, even though there is stock available.
Solution(s)
Users can force manually the fulfilment of one of the orders to be sent out by resetting the fulfilment itself.
Set one of the SKUs in the SKU Exceptions List.
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How to reset the fulfilment of an order
Log in to CRM, go to the left side menu
Click on Orders
Look for the order using the filters given
Once the order has been found, go to the order page
Scroll down to the Shipping History
Click on the Manage Fulfillment button=
The Fulfillment Management page will open, scroll down till the Reset Fulfillment section
Select the Product
Click onthe Assign warehouse option and from the drop-down menu picked the one the order has been already assigned to
Write down the reason in the Reason field
Click on the Reset button (see the below example)
The following warning message tab will pop up, informing the user that the fulfilment cannot be reset on the Warehouse, because (i.e. “Customer non-available” which means that the order is already been shipped) or for any other reason, just click on the Reset button and the order fulfilment will be reset, and the order will go back to the queue to be fulfilled.
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