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What is the Tracking Provider section for?
In the Tracking Provider section, users are able to note down in CRM the error messages that the Tracking Provider returns when also setting the orders' fulfilment status with the Fatal Shipping Error.
By doing so for such cases, the system will then send those orders to the Address Verification module>Address Verify section, where the Customer Service team easily spot them and correct their shipping address and once this is resolved, the fulfilment will be sent automatically.
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Where is the Tracking Provider section located?
To find this section, follow the below steps.
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Adding a new Tracking Provider error
Go to the Tracing Provider page
Select the Tracking Provider from the drop-down menu
Type the message
Click on the Add button, the error will be listed below and automatically set as active
How to Activate | Deactivate a Tracking Provider error
By switching to ON | OFF the toggle Is Active
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How to Edit a Tracking Provider error
Click on the Edit button
The error will pop up in the initial field where can be modified
Once done, click on the Update button
How to Delete a Tracking Provider error
Click on the Remove button
The error will be deleted from CRM
