The topics discussed on this page are listed below:
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Log into CRM and go to the left-side menu
Scroll down and click on Shopping Carts.
What on the Shopping Carts page?
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More filters are available, to narrow the search, by clicking on the 
Add New Search Filter button, a tab will pop up, and more filters can be selected and added to the page (see the below example):
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How to place a new shopping cart order by using the + Create New button
By clicking on the Create New button, the user is redirected to the Place Order | New Order page, where a new order can be placed while the customer is on the phone.
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Search the eManage Helpdesk
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