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Susanna Romanelli (Unlicensed)

Susanna Romanelli (Unlicensed)

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Please find attached below the topics discussed on this page:

Table of Contents
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  1. The feature to add a new SKU to the Black List

  2. The list of all SKUs that are blacklisted (see the below example):

Adding a new product to the SKU Black List

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As a result, the fulfilment is rejected and both orders are set to Backorder, even though there is stock available.

Solution(s)

  1. Users can force manually the fulfilment of one of the orders to be sent out by resetting the fulfilment itself.

  2. Set one of the SKUs in the SKU Exceptions List.

Warning

  • Please note that by setting one of the SKU on the SKU Exceptions, it may affect any other order with that specific SKU.

  • Specifically, orders with this same SKU can be shipped out even if they weren’t supposed to, for instance orders for which far less than 50% of the products of the orders in the bundle will be sent.

How to reset the fulfilment of an order

  1. Log in to CRM, go to the left side menu

  2. Click on Orders

  3. Look for the order using the filters given

  4. Once the order has been found, go to the order page

  5. Scroll down to the Shipping History

  6. Click on the Manage Fulfillment button=

  7. The Fulfillment Management page will open, scroll down till the Reset Fulfillment section

  8. Select the Product

  9. Click onthe Assign warehouse option and from the drop-down menu picked the one the order has been already assigned to

  10. Write down the reason in the Reason field

  11. Click on the Reset button (see the below example)

  12. The following warning message tab will pop up, informing the user that the fulfilment cannot be reset on the Warehouse, because (i.e. “Customer non-available” which means that the order is already been shipped) or for any other reason, just click on the Reset button and the order fulfilment will be reset, and the order will go back to the queue to be fulfilled. 

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