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By doing so for such cases, the system will then send those orders to the Address Verification module>Address Verify section, where the Customer Service team easily spot them and correct their shipping address and once this is resolved, the fulfilment will be sent automatically.
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The Fatal Shipping Error: this error is given when CRM seeks information about the fulfilment and possibly the Tracking Number, if this is already available because the order was shipped. In Fatal Shipping Error cases, the Warehouse has rejected the order because of a few reasons, for instance, part of the shipping address was incomplete or incorrect, or the Warehouse doesn’t ship orders to the country of the order, the product is no longer available at the Warehouse, etc.
Furthermore, the Warehouse can have fulfilled the orders, but the Tracking Number is not available because the product can't be delivered.
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Click on the Remove button
The error will be deleted from CRM
Limitations
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After being listed in the Address Verification>Address Verify and having the shipping address corrected, the system will automatically send the order to fulfilment ONLY if the tracking number is related to ONE package|order |
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However, if the tracking number is related to multiple packages|orders, then the system will leave a note in the Notes area of the order page and the order won’t appear in the Address Verification>Address Verify. These orders have to be manually amended directly on the order page by users. The reason for not having those orders pop up in the Address Verification module is because this scenario is extremely rare (see the below example)
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