Please find attached below the topics discussed on this page:
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In this section, users can create or edit templates that are used to reply to emails from the Ticket Management section (see the below example)
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Where is the Macro Templates section located?
The Macro Templates is the second topic under the Customer Service section:
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Log in to the CRM instance and go to the left-side menu
Scroll down and click Customer Service>Macro Templates.
What’s on the Macro Templates page
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