Please find attached below the topics discussed on this page:
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On the SKU Exceptions page, users can set products in the SKU Exceptions list.
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Setting a product in the SKU Exceptions list means that the system will send the orders with this product even if, in the bundle, the other order is out of stock. |
Where is the SKU Exceptions section located?
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Log into CRM and go to the left-side menu
Scroll down and click on the Warehouse Management
Then click on SKU Exceptions
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What is on the SKU Exceptions page
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Click on the Add new Product SKU field
Pick one of the SKU SKUs from the drop-down menu
Click on the + Add button
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Normally, the system follows the 51% 50% rule to ship a bundle of orders , which means that the 51% of the orders (Main order + Upsells).
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The 50% Rule - Fulfilment
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Otherwise, the system will set all orders of the bundle in Backorders status, until |
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either:
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For SKUs that have been set as an exception, the system ignores the above rule and sends the order even if, in the bundle, the other order is out of stock.
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Please note that SKU can be set either on the SKU Exceptions OR in the SKU Black List. The same SKU cannot be included on the both features at the same time. |