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Please find attached below the topics discussed on this page:
What is the Ticket Management about?
What’s on the page
SLA
Filter options
Reassign tickets | |
|---|
Delete | |
Mark as Spam | |
Create Ticket | |
Merge | |
Take | |
Close | |
The Mailbox
Open Tickets | |
|---|
Conversations | |
My Ticket | |
My Closed Ticket | |
All Tickets | |
Spam | |
Deleted | |
Labels
The table with the list of incoming emails
Customer Info | |
|---|
Ticket Content | |
Close Ticket | |
Assign to Owner | |
Change Priority | |
Take | |
Mark as Spam | |
Language | |
Delete Ticket | |
How to reply to an email