Please find attached below the topics discussed on this page:

What is the Fulfillment Failures section about?

In the Fulfillment Failures section are listed all orders that for some reason the Warehouse has rejected the shipment and returned an error message to CRM informing about it.

Please note that this error message is observable on the order page too.
However, it is NOT viewable in the order status but on the Shipping History section of the order page (see below example)

The Fatal Shipping Error: this error is given when CRM seeks information about the fulfillment and possibly the Tracking Number, if this is already available because the order was shipped.
In Fatal Shipping Error cases, the Warehouse has rejected the order because of a few reasons, for instance, part of the shipping address was incomplete or incorrect, or the Warehouse doesn’t ship orders to the country of the order, the product is no longer available at the Warehouse, etc.
Furthermore, the Warehouse can have fulfilled the orders, but the Tracking Number is not available because the product can't be delivered.
The Fatal Tracking Error: this error is shown when CRM has been requesting information about the Tracking Number to the Warehouse, which hasn’t provided it and so, after a few attempts the order is flagged with this error

Where is the Fulfillment Failures section located?

Log into CRM and go to the left-side menu
Scroll down and click on Warehouse Management
Then click on Fulfillment Failures.

What is on the Fulfillment Failures page?

Please find attached below the list of features available on this page.

Search Bar

The Search Bar is located on the top left of the page. Users can type the name of a Warehouse, the Order status (for example shipping, backorder, deliver, etc), or the Order ID (which refers to the order number) to be able to narrow down the search.

The table with the list of Orders in Back Orders

On this table are listed all orders that are flagged with a Shipment Error.

The table has 7 columns, which display the below information (see below image example)

Order column

In this column, users can easily spot the order number

and by clicking on it, they are redirected to the order page (see the below example)

Warehouse column

In this column, users can check the Warehouse where the order was sent to be fulfilled

and by clicking on the Warehouse name, they are redirected to the Warehouse Settings page (see the below example)

Status column

In this column is highlighted, the type of error that CRM receives about the fulfilment of the order

The error is also visible on each order page in the Shipping History section. To be able to check the order page, click on the order number

and then scroll down to the Shipping History section

Created column

In this column, the user can see the date on which the CRM requested information about the shipment from the Warehouse

Sent column

In this column, the user can see the date on which the Warehouse sent a reply to CRM regarding the shipment of the order

Failed Attempts column

In this column, users can verify how many times the CRM have tried to gather information about the shipment from the Warehouse

Please note that the orders which failed attempts are marked with the Warning Sign ⚠️ are the ones:

that the WH have been already attempted more than 7 times to fulfilled
that the Fulfilment Status is set to Error

Details column

In this column, users can check the error message that the CRM has received from the Warehouse regarding the shipment of the order

which is also visible by clicking on the order

and from the order page, scroll down to the Shipping History section and hit the i button

Please note that each shipment has its own button in order to check the data if more than one shipment was made, for example in case the order was reshipped

Ultimately, a small tab will pop up and more details about the shipment of the order are provided (see the below example)