Please find attached below the topics discussed on this page:
What is the SKU Black List section for?
On the SKU Black List page, users can set products in the SKU Black List when the product is out of stock for some time.
Setting a product | SKU in the SKU Black List means that the system will ignore the order with this product | SKU for the time being and send to fulfilment the other orders related to these ONE.
Where is the SKU Black List section located?
To find this section, follow the below steps.
Log into CRM and go to the left-side menu
Scroll down and click on the Warehouse Management
Then click on SKU Black List.
What is on the SKU Black List page
On the SKU Black List page, there are:
The feature to add a new SKU to the Black List
The list of all SKUs that are blacklisted (see below example):
Adding a new product to the SKU Black List
Click on the Add new Product SKU field
Pick one of the SKUs from the drop-down menu
Click on the + Add button
How the products set up as SKU Black List work in the fulfilment chain
Normally, the system follows the 50% rule to ship a bundle of orders.
The 50% Rule - Fulfilment
The 51% of the products, in the bundle of orders (Main order + Upsells), need to be in stock and ONLY then the package can be shipped.
Otherwise, the system will set all orders of the bundle in Backorders, until either:
The above rule is complied
Or all products are back in stock.
For SKUs that have been blacklisted, the system understands that these SKUs will take time to get back in stock and so the SKUs should be ignored in a bundle of orders, by freeing the other products to be shipped if they are in stock.
On the contrary, if all items of the orders are in stock, including the one blacklisted, then the system will ship them out.
Resuming, we can have the four cases below.
The 1st Scenario | The 2nd Scenario | The 3rd Scenario | The 4th Scenario |
|---|---|---|---|
There is a bundle with 2 orders:
| There is a bundle with 2 orders:
| There is a bundle with 2 orders:
| There is a bundle with 2 orders:
|
Result | Result | Result | Result |
The system won’t send any order, as for both items there isn't any stock available. | The system will ignore the blacklisted SKU, break the 51% rule and send anyway the 1st order. | The system will ignore the blacklisted SKU, and don’t send any order as the first item is out of stock. | The system will send out both orders as both items are available. |
Please note that SKU can be set either on the SKU Exceptions OR in the SKU Black List. The same SKU cannot be included on the both features at the same time.