Please find attached below the topics discussed on this page:
What is the SKU Exceptions section for?
On the SKU Exceptions page, users can set products in the SKU Exceptions list.
Setting a product in the SKU Exceptions list means that the system will send the orders with this product even if, in the bundle, the other order is out of stock.
Where is the SKU Exceptions section located?
To find this section, follow the below steps.
Log into CRM and go to the left-side menu
Scroll down and click on the Warehouse Management
Then click on SKU Exceptions.
What is on the SKU Exceptions page
On the SKU Exceptions page, there are:
The feature to add a new SKU to the Exception List
The list of all SKUs that are set as exceptions (see the below example):
Adding a new product to the SKU Exceptions page
Click on the Add new Product SKU field
Pick one of the SKUs from the drop-down menu
Click on the + Add button
How the products set up as SKU Exceptions work in the fulfilment chain
Normally, the system follows the 50% rule to ship a bundle of orders (Main order + Upsells).
The 50% Rule - Fulfilment
The 51% of the products, in the bundle of orders (Main order + Upsells), need to be in stock and ONLY all orders can be shipped in just one package.
The reason behind this rule is to avoid paying multiple shipping fees for the same bundle of orders. Thus, the system will make sure to send out the products ONLY when more than 50% of them are available at the warehouse.
Otherwise, the system will set all orders of the bundle in Backorders, until either:
The above rule is complied
Or all products are back in stock.
For SKUs that have been set as an exception, the system ignores the above rule and sends the order even if, in the bundle, the other order is out of stock.
Please note that SKU can be set either on the SKU Exceptions OR in the SKU Black List. The same SKU cannot be included on the both features at the same time.