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The flowchart on the left describes 2 different cases when payment gets declined.

  1. Payment is made for the main product
    • Customer is redirected to Decline page with CTA button labelled as Go Back.
    • Clicking on Go Back button takes customer back to the Order page to place order again.
  2. Main product is paid successfully, payment for upsell is declined
    • Customer is redirected to Decline page with CTA button labelled as Complete Order.
    • Clicking on Complete Order button takes customer to Confirmation page, showing the Order details with paid items.


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