What is the Marketplace Linked Products section about?

The goals of the Marketplace Linked Products section are:

• Enable CRM to send inventory information to the marketplace, by including the new products sold in the marketplace, from the ones already set up in the CRM instance, under the Products section.

• Linked CRM SKUs with the Marketplace SKUs of the same products, so when eOne imports orders into CRM to be fulfilled, the system matches the SKUs and sends the order to the warehouse to be fulfilled.

Where is it located?

1. Log into CRM, go to the left side menu

2. Click on Marketplace Management

3. Then click on Marketplace Linked Products.

How the Marketplace Linked Products section works

Please check the below topics to find out what are the features of this section.

List of products available in each store of each Marketplace

1. Select the Marketplace from the drop-down menu
   

2. 

   Then pick the store, if more than one is available
   

   

3. The list of all products already sold in the stores is displayed below (see below image example)
   

   

Additionally, from the products table, the users can easily spot the below details:

• Product Name: in this column, the user can see the product name. Please note that editing the product name, it can ONLY be done on the Products section>product page.

• Emanage SKU: this is the SKU of the product that is registered in CRM

• Marketplace ID (for Amazon) | Shopify GID : this is the product ID inside the marketplace.
  For example, for Amazon, is the ASIN. Additionally, this is compulsory for Amazon products but is not requested in the other Marketplaces.

• Marketplace SKU: this is the SKU that is registered inside the marketplace

• Deleted: this is when the user deletes the product, the toggle is set to ON

• Actions:

Searching for a specific SKU in the store of a Marketplace

1. Select the Marketplace from the drop-down menu
   

2. 

   Then pick the store, if more than one is available
   

   

3. Type the SKU or Product name in the search field, if the product has been already added to the store, it will be visible below (see the below image example)

   

Adding a product to the store of the Marketplace

1. Select the Marketplace from the drop-down menu
   

2. 

   Then pick the store, if more than one is available
   

   

3. Click on the Product field and pick one of the products listed in the drop-down menu
   **Please note that those are products already configured in CRM, under the Products section.

4. Set up the Marketplace Id (for Amazon and Walmart) or Shopify GID (for Shopify) the and the Marketplace SKU

5. Click on the Save button and the product will be saved, on the store, with the specific Provider Id or/and Provider SKU that the user has just set up
   

   

Linked product with Virtual SKU

Virtual SKUs are the ones that:

• Have not been configured on the Products section of CRM, but are available in a warehouse.

• In the Products section inside the warehouse settings page, does not have the actions buttons (see the below example)

In order to add those virtual products into CRM, without the need to do it manually, users can benefit from the Linked product with Virtual SKU button of this section, to automatically create the products into the Products section of CRM.

Therefore, please follow the below steps to take:

1. Type the SKU number in the Product field and select a similar SKU product from the list that has a similar Virtual SKU (see the below example)
   

   

   and so

   

2. Click on the Linked product with Virtual SKU button and a small tab will pop up, and the user can select the Marketplace, which is necessary only to create the SKU - this will not add the product to the marketplace chosen

   

3. Click on Save and the product will be created inside CRM so when the product is added inside the warehouse settings page, the product will display the actions button on its right side
   

   

4. After that, if the user needs to link this product to a specific marketplace store, then the user should type again the product name into the Product field and select it

5. Type the Marketplace Id and Marketplace SKU where it’s needed and click on the Save button
   

   

Editing a product that is already included in a Marketplace store

1. Select the Marketplace from the drop-down menu

2. 

   Then pick the store, if more than one is available

   

3. Click on the Edit button on the right side of the product

   

4. The product will be displayed above, and the user can edit the Markeplace Id and/or the Markeplace SKU (see the below example)

   

5. Additionally, by clicking on the Change Product button
   

   

   users can swap the product by picking any other from the drop-down menu

   

6. Once done, click on the Save button

Deleting a product that is already included in a Marketplace store

1. Select the Marketplace from the drop-down menu

2. 

   Then pick the store, if more than one is available

   

3. Click on the Edit button on the right side of the product

   

4. The product will be displayed above, and by clicking on the Delete button, it will be removed from the Marketplace (see the below example)