Weekend Coverage - Policy and Timesheet
- Kenneth Uy (Unlicensed)
- Sida Jiang (Unlicensed)
Owned by Kenneth Uy (Unlicensed)
Policy Notes
Coordinators assigned a 3 Hour shift on Saturday and/or Sunday
Current coverage is 1 Shift a day from 12PM to 3PM (Eastern Time)
Flex time to recorded in the following google sheet
Flex hours will be reviewed and added in BambooHR in the first week of the following month.
Tasks | Severity | Expected Resolution Time (Hours) |
Direct Linking | 1 | 0.25 - 0.5 |
Offer Setup (Existing Advertiser) | 1 | 0.25 - 1 |
New Creative/Link | 1 | 0.25 - 0.5 |
Pixel Addition/Change Request | 2 | 0.25 - 0.5 |
Stats Check Request | 2 | 0.25 - 0.5 |
Offer Pause/Redirect | 3 | 0.25 - 0.5 |
Internal/Pub Postback Troubleshooting | 3 | 0.5 - 1 |
Internal/Pub Tracking Pixel Troubleshooting | 3 | 0.5 - 1 |