Tracking Number Business Delay
- Susanna Romanelli (Unlicensed)
What is the Tracking Number Business Delay section about?
On the Tracking Number Business Delay section, the user can check how many orders have been sent, but the customer is still waiting for the tracking number.
Orders have to be filtered by:
Marketplace
Business (day of) Delay
Warehouses (see below example)
Where is it located?
Log into CRM, go to the left side menu
Click on Marketplace Management
Then click on Tracking Number Business Delay.
How the Tracking Number Business Delay section works
Select the Marketplace from the drop-down menu
Add the number of Business days. By default, the Business Delay field is already set to 1.
Select the warehouse that you specifically would like to check
If no Warehouse is selected, the system will pull a list of all warehouses of the chosen Marketplace that have orders with XX Business days of delay in sending this information to customers
On the table, the user can easily spot the following details:
Warehouse: the name of the warehouse, by clicking on it, the user is redirected to the warehouse settings page
Quantity Business Delay Days: the number of business days of delays to provide the tracking number to the customer
Marketplace: the name of the marketplace, where the sale was made
Quantity: the number of orders coming from such marketplace and with the XX Business Days of delay
Is Active: showing f the warehouse is an active one
Actions: in this column, users have the View Details (eye) button
From the list provided, click on the View Details (eye) button on the right side of the page
The Pending Fulfillments tab pops up and displays the orders and their fulfilment details
such as:
Email: the customer’s email address
Package Shipping Reference
Sent Date: the day and time that the warehouse has shipped the parcel.
Warehouse Order Id
Package Shipping reference
Shipping Reference.
What does it mean for an order to have a Tracking Number Delay?
An order that has a Tracking Number delay means that the warehouse has packed and shipped the order, but the customer hasn’t received yet the notification email with the tracking number details.
While checking how many marketplace orders are in this status, the user can click on the order number and open an order page:
On the order page, the user can verify the tracking number delay by going to the right side of the page and clicking on Products & Shipping History
From the Shipping History, the user can see that the product has been sent, but the tracking number is not yet available for both: CRM UI and the customer