Please find attached below the topics discussed on this page:
The Warehouse page is subdivided into several topics, in each one of them are filled important information about the Warehouse and its whereabouts.
Warehouses
The first thing to do when setting a new Warehouse is fill in the Warehouse address, at the top of the page and click on Update This Information button.
It’s crucial to include the Warehouse address for a couple of reasons:
The system will have all information to fulfill orders by the supplier-proximity rule. According to this rule, the system will use the customer’s shipping address and send the order to be fulfilled to the nearest Warehouse where the item is in stock.
An additional rule is applied by the system in order to decide in which warehouse the order has to be first sent to be fulfilled. This rule is based on the Priority, assigned by the user himself/herself, to the Warehouse
The scale is going from Priority 1, which is the highest priority, to 35. Warehouses that are set up with Priority one, are the ones to be first chosen to fulfill an order.
The system will use the customer’s shipping address to correctly calculate taxes. For more information, on how to set up taxes in the CRM campaign and how taxes are calculated, please check the Helpdesk section, called Campaign Management.
The Is Active? Toggle
Therefore, to activate the Warehouse, by switching to ON the toggle Is Active?
the Warehouse address has to be filled in. Otherwise, an error message will pop up, and the system will not let the user activate the Warehouse
The Keep Tracking? toggle
When this toggle is set to ON, CRM receives order tracking numbers. With this feature, users can see and check the order tracking number, when it is available (see example below), on the Shipping History section:
Please note that there are cases in which the warehouse is temporarily deactivated, for example during seasonal/yearly/quarterly inventory checks.
By deactivating the Warehouse, new orders will not be sent there to be fulfilled, but the orders that were previously sent will still be fulfilled and having the toggle Keep Tracking? ON, it’s going to let the Warehouse keeps notifying CRM about the fulfillment status of those orders.
The Keep Conciliation? toggle
When this toggle is set to ON, CRM is automatically notified every 12 hours by the warehouse, about the level of stock of each product. Consequently, the user can easily spot the products' availability, by checking the topic Product (see below example)
The Allow Marketplace toggle
This toggle is working ONLY for the Amazon Warehouse, even though it is visible in all other Warehouses Settings page
By switching to ON this toggle, an additional part is added to the Warehouse Settings page, called the Marketplace Warehouses.
On the Marketplace Warehouses, can be included other Warehouses that are stocking Amazon SKU, helping the Amazon Warehouse fulfill orders; or else, some Amazon inventory is kept in other Warehouses (i.g. V-Logic, Swan, etc). Therefore, the warehouses that have those products are linked to the Warehouse Amazon FBA on the Marketplace Warehouses, on the Warehouse Setting page (see below example).
The system is able to pull the full amount of stock of the Amazon products, not just in the Amazon warehouse itself, but on the other warehouses that they kept them.
Please note that on the non-Amazon warehouses, the user needs to include the specific Amazon SKU on the list of products available on it.
Please note that the toggle Allow Marketplace and the Marketplace Warehouses area don't have any relationship with the CRM section, called Marketplaces. |
The Allow Marketplace toggle is using the Fulfillment by Amazon (FBA) program With the FBA program, eManage CRM is also employing Amazon Warehouses (Amazon fulfillment chain) to fulfill DFO orders. |
The Marketplaces section is using the Fulfillment by Merchant (FBM) program With the FBM program, eManage CRM stores and ships orders created in a Marketplace, such as Amazon, Shopify, or Walmart. For more information about this, please check the helpdesk article: The Marketplaces |
Contacts List
In this section, users can add the Warehouse main contact(s), by clicking on the Add New button
and then fill in the contact details and once done, click on + Add button
Common Countries
In this section, the user must add all the countries where the orders are shipped to.
Please note that if the country is not included, the orders will go to Backorders status, even if the product is in stock.
To add or edit your list of countries, please click on the Please Select a Country button
and select all countries you need to.
If you type the continent on the Search bar, it will pop up below all countries located in that specific continent. Additionally, by clicking on the name of the continent, the system will automatically select all countries listed on it
Once finished, just click on Done and the countries will be all filed below
Products
EC-5786 - What is the Buffer column for?
In Transit
Marketplace Warehouses
As mentioned above, this feature is working ONLY for the Amazon FBA warehouse.
Please note that the toggle Allow Marketplace and the Marketplace Warehouses area don't have any relationship with the CRM section, called Marketplaces. |
The Allow Marketplace toggle is using the Fulfillment by Amazon (FBA) program With the FBA program, eManage CRM is also employing Amazon Warehouses (Amazon fulfillment chain) to fulfill DFO orders. |
The Marketplaces section is using the Fulfillment by Merchant (FBM) program With the FBM program, eManage CRM stores and ships orders created in a Marketplace, such as Amazon, Shopify, or Walmart. For more information about this, please check the helpdesk article: The Marketplaces |
To configure it, please follow the below instructions:
Switch to ON the toggle Allow Marketplace
In the Marketplace Warehouses area, users can include other Warehouses that are stocking Amazon SKU, helping the Amazon Warehouse fulfill orders; or else, some Amazon inventory is kept in other Warehouses (i.g. V-Logic, Swan, etc). Therefore, the warehouses that have those products are linked to the Warehouse Amazon FBA on the Marketplace Warehouses, on the Warehouse Setting page (see below example).
The system is able to pull the full amount of stock of the Amazon products, not just in the Amazon warehouse itself, but on the other warehouses that they kept them.
Please note that on the non-Amazon warehouses, the user needs to include the specific Amazon SKU on the list of products available on it.
Shipping Methods
Package Weight
In this section, the user can add the Weight Limit per Package (Kg) on the field and then click on the Update Package Weight button.
Please note that if no weight limit is selected, then packages won’t be split based on weight as well as if the weight limit is selected, then we split packages based on the available weights stored at SKU level (unit, packaging, label).
Custom Fields
In this section, the user can add any additional information related to the warehouse by typing on the fields and click on the Update These Custom Fields button