This document offers an overview of the Outbound Calling feature, thus the following topics will be explained throughout this page:
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What is the Outbound Calling feature
The Outbound Calling feature allows the DFO remarketing customer service team to easily place new Upsell order(s) for customers, who have been contacted with the purpose of offering any additional product(s) aside from the ones already purchased.
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Additionally, it is important to highlight that users need to clear their cached history before starting using Outbound Calling |
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Outbound Calling |
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The CRM section where the user can place the Upsell order
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