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3. Users need to check order by order, access the order page, and edit the shipping address from there directly.
From the Address Verify page, the user needs to click on the User Account button, to open the Customer profile account
From the Customer profile account, users should open all orders in Paid status
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Orders which Shipping Address is incomplete or incorrect are not sent to be fulfilled. In other words, they will remain in Paid status until an user will update its data.and on the order page check if the order is marked with Pending Address Verification flag |
| Info |
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Please note that CRM has a specific feature that notifies the client and the Customer Service about all orders in which customers’ shipping addresses are either incomplete or incorrect. When an order has an incorrect/incomplete address, at the top of the order page there is a label displaying the following message: |
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