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According to the procedure, the Customer Service contact via email/phone the customer requesting to confirm the correct address. Once the right address is provided by the customer, the Customer Service team updates the information in CRM and the order is sent for fulfillment.
From the Address Verify page, the user has two options to update the shipping address:
A. Start editing the shipping address directly on the Address Verify page, by double-checking on the order details on the columns: Address1, Address 2, City, State, Zip Code Country. Once the changes have been made, go to the Actions button column and click on the Save Changes button to finalize the task
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