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Go to the left side menu and select Address Verification
Address Verify
On the right side of the page the list of all orders, which address has to be verified, is displayed
Orders which Shipping Address is incomplete or incorrect are not sent to be fulfilled. In other words, they will remain in Paid status until an user will update its data.
Moreover, orders which shipping address needs to be corrected are marked with the Pending Address Verification flag at the top of their page:
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3. Users need to check and update order by order.
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A. Start editing the shipping address directly on the Address Verify page, by double-checking on the order details on the columns: Address1, Address 2, City, State, Zip Code Country.
Once the changes have been made, go to the Actions button column and click on the Save Changes button to finalize the task
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Please note that there may be cases in which still Melissa help to correct the address, through a tab that will pop up providing the address that has just been changed, and the address suggested by Melissa:
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The user can choose which address is most correct and click on the Update button on the tab to save the changes.
The system, also, will leave an automatic note on the order page, specifically in the Notes section, informing that the shipping address was modified, when, and by whom (see below example)
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B. Click on the User Account button, to open the Customer profile account and edit the order, from the order page itself. From the Customer profile account, users should open all orders in Paid status
| Note |
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Orders which Shipping Address is incomplete or incorrect are not sent to be fulfilled. In other words, they will remain in Paid status until an user will update its data. |
and on the order page check if the order is marked with the Pending Address Verification flag
| Info |
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Please note that CRM has a specific feature that notifies the client and Customer Service about all orders in which customers’ shipping addresses are either incomplete or incorrect. When an order has an incorrect/incomplete address, at the top of the order page there is a label displaying the following message: |
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Once you are on the order page, please scroll down to the shipping address section
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Click on the Enable Editing button
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Edit the Address
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The Shipping Address can be easily edited from the Shipping Address area of the page order, by clicking on the Enable Editing button (see below example):
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After having clicked on the button, the user can make the necessary changes to the address:
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and once finished, just hit the Save button on the right side of the page:
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There may be cases in which still Melissa help to correct the address, through a tab that will pop up providing the address that has just been changed, and the address suggested by Melissa:
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The user can choose which address is most correct and click on the Update button on the tab to save the changes.
The system will leave an automatic note, in the Notes section, informing that the Shipping Address was modified, when, and by whom
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4. Once the verification has been made, the order is sent to be fulfilled. Moreover, it will be also automatically moved to another list, called the All Verified section, under the Address Verification.
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