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Susanna Romanelli (Unlicensed)

Susanna Romanelli (Unlicensed)

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On this page are explained all below topics:

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titleHow long does it take for the Confirmation emails to be sent, once the customer has placed the order?

There are 2 scenarios:

  1. If in the Campaigns (main and upsells), the Email Settings have been set as Individual: the confirmations emails will be sent in real-time. In other words, as soon as the main order is placed, the system will trigger the main order confirmation email. The same logic applies for to the upsells, as soon as the upsell order is confirmed by the customer, the upsell order confirmation email is sent, and so on.

  2. If in the Campaigns (main and upsells), the Email Settings have been set as Bundled: the confirmation email is sent once the customer has gone through the entire funnel and he/she has reached the “Thank you Page”. However, in case the customer doesn’t go through the entire funnel, and does not reach the “Thank you Page”, in this particular case the confirmation email is triggered between 15 up to 30 minutes after the order has been placed.

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  • Delete: where you delete the product from the list of products that will compose the campaign.

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After finish finishing editing, all your preferences inside the campaign, do not forget to hit Save before leaving the page, or your progress will be lost.

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  • a Default selectable icon>Mini Upsell Product>Sales Model
    - In this case, the user should select first the option Default
    - Then click on the Mini Upsell Product and pick one of the products from the drop-down menu
    - Next, select the Sales Model (see the below example)


    - The green Add button is the second to last action users should perform before saving the edition in the campaign.

  • Link to Products>Product Name>Select from all products>Mini Upsell Product (user can choose within all products available in the instance)>Sales Model
    In this case, the user should select first the option Link to Products
    - Choose the option Select from all products
    - Then click on the Mini Upsell Product and pick one of the products from the drop-down menu. Please note that for this option the user can choose from all products available in the instance.
    - Next, select the Sales Model (see the below example)

    - The green Add button is the second to last action users should perform before saving the edition in the campaign.

  • Link to Products>Product Name>Select from related products>Mini Upsell Product (user can choose between the main product of the campaign and its packages)>Sales Model
    In this case, the user should select first the option Link to Products
    - Choose the option Select from all products
    - Then click on the Mini Upsell Product and pick one of the products from the drop-down menu. Please note that for this option the user can choose between the main product of the campaign and its packages.
    - Next, select the Sales Model (see the below example)

    - The green Add button is the second to last action users should perform before saving the edition in the campaign.

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