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What is the Marketplaces section about?
In the Marketplaces section, users can set up, for each marketplace (Amazon, Walmart or Shopify), an alert which is triggered every time there are orders in backorder status.
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Orders with fulfilment status and order status in backorder mean that they have been rejected because of insufficient stock quantity, system failure, etc. |
Therefore, these alerts can help users to spot any order in this status and check why the fulfilment has been rejected.
Where the Marketplaces section is located?
Log into CRM and go to the left-side menu
Scroll down and click on Marketplace Management
And then on Marketplaces
How to set Backorders alerts in the Marketplaces section
On the Marketplaces page, click on the Settings button
From the Marketplace Settings tab, switch to ON the toggle Backorder alert and if needed add the number of minutes that the system should delay sending the order for fulfilment.]
Once done, click on the Save button
The reason behind the Shipping Delay field is because, by default, the system sent for fulfilment new orders every 15 minutes. By setting this field, the system will delay the amount of minutes configured by the user, to send new orders to the Warehouse.
If there is a particular marketplace that requires a specific timeframe within which customers can cancel orders, delaying the fulfilment will help avoid issues.