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What is the All Verified
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section for?
Within the All Verified section are listed all orders which whose Shipping Address has been already revised and manually updated by users as some information was missing or incorrect.
Please note that verifying orders' Shipping Address is crucial. If the Shipping Address is not corrected, the orders will not be sent for fulfillment fulfilment, as the Warehouse will not be able to ship them because the address is flagged as wrong or incomplete.
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Where the All Verified
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On the All Verified page, the user has on the top of it a few fields, to search orders.
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Additionally, underneath the search, there is a table in which are listed all orders which shipping address was previously updated because incomplete or incorrect (see below example):
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On the table, on each column appear a piece of specific order information:
Address 1: This is the first line of the shipping address, which is the street/road name and the building number
Address 2: any additional information of the shipping address, for example, the house/apartment number
City
Zip Code
Country
Verification Result: this is strictly related to Melissa and how it works. In this column, users can check the level of the verification and by hovering the mouse on the “i” icon on the right side of each order, a tooltip appears informing the level of verification that Melissa was able to reach when the order was placed:
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It’s important to highlight that addresses are verified on various levels. A shipping address is considered 100% verified and correct when the house/flat or building number is available, otherwise it will be verified up to certain other levels, such as Locality Partial, Premise Partial, Thoroughfare Partial, etc.
To understand each one of the levels, please click on the Show Legend button, located at the bottom of the page, which will display all Verification Results with related explanations:
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Actions: all Actions buttons are displayed to make adjustments on each order shipping address
Created Date: it’s the date when the order was placed
Last Updated: last update made on the shipping address
The Actions buttons
Using these buttons, the users are able to take action on the orders.
The Copy Address button
With this button, users can easily copy the entire shipping address that is currently available for the order
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The Save Changes button
By clicking on this button
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the user saved all the changes made on the order’s details on the columns: Address1, Address 2, City, State, Zip Code Country
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After the address has been verified, the order will be listed on the All Verified and the user My Verify sections
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The Send Email button
By using this button
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The User Account button
Using this button
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users can open the Customer profile account and find the list of all the customer’s orders.
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The Address Change History button
By clicking on this button
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a tab pops up displaying the shipping address prior to the editing and the updated one (see below example)
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The Bookmark button
By clicking on this button
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the order will be taken by the user and saved on the user’s Bookmarked sub-section of the Address Verification
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On the other hand, by accessing the Bookmarked section, and clicking on Unbookmark an order
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the order will disappear from the user bookmarked section and reappear on the Address Verify area.
The Show Legend button
By clicking on the Show Legend button, located at the bottom of the page, will be displayed the explanation of each one of the Verification Results:
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section is located?
Log into CRM and go to the left-side menu
Scroll down and click on Address Verification
And then on All Verified.
What is on the Address Verify page?
Besides having listed all orders, which shipping address has been manually amended by users(see the below example)
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the features and functionality of this page are the same as the Address Verify one. Therefore, please refer to the helpdesk article: Address Verify.