The topics discussed on this page are listed below:
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The Address Verification section
The Address Verification section is the one in which are reported and grouped all orders in which the shipping address has missing information.
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Collect and group all orders in which the shipping address has missing/incorrect information and which the Address Validator (Melissa) couldn't verify automatically
Enable users to go through each order to gather info from the customers, about the address, and then correct it from the order page.
Melissa the Address Verifier
eManage CRM is integrated with a third-party company called Melissa.
Melissa is a software that provides address verification services. Consequently, it can verify and correct addresses in several countries around the world, by combining the varied addressing systems internationally, so users can quickly and accurately verify an address in real-time. When customers submit their shipping address, in their orders, Melissa performs advanced lexicon and parsing for each country, returning the address as either:
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Melissa automatically filters and screens all orders and shipping addresses that have been spotted with missing information or incorrect details and rectify rectifies them.
This process is essential, for two reasons:
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For CRM instances that don’t have Address Validation Service activated, all orders will be fulfilled even if they have Pending Address Verification. |
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