Please find attached below the topics discussed on this page:
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What is the
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Backorders section about?
In the Back Orders section, users have the whole list of orders which are in the status of Backorders.
What
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does it mean the order is in Backorder status?
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An order is set in backorder status when there is no stock available, of the product, at the Warehouse. |
The status of the order can be easily spotted, when opening an order page at the top of the page (see below example)
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How to verify whether there is stock available of the product?
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The Inventory section. For more information, please check the helpdesk article: Inventory
or, check into a specific Warehouse Settings page, where are listed all product and their stock availability.
For more information, please check the helpdesk article: The Warehouses Settings page & how to create or edit a warehouse
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However, we also generally recommend checking the below information related to the Warehouse Settings page, which can cause orders to be set as backorders:
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The above can be spotted by checking in the Reason column of the table (see below example)
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Where is the Back Orders section located?
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Log into CRM
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and go to the left-side menu
Scroll down and click on Warehouse Management
Then click on
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Backorders.
What is on the Back Orders page?
Please find attached below the list of features available on this page.
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In this column, the user can confirm the Country of the Shipping Address set on each one of the order orders listed on the table
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Reason column
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To update the order SKU, to deliver a different product, please follow the below steps:
Check the order from the table
Click on the Update SKU button
The Update SKU tab will pop up and from there the user can fill the New SKU field with the new SKU and then hit on the Update button at the bottom of the tab
The SKU of the order will be updated, and the order will be sent for fulfillment
Please note that if more than an order is selected, all orders will be updated with the same new SKU (see below example)
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