Sending to the Warehouse information about the Lifetime Warranty
Via Database, CRM is sending to the Warehouse (Cart Over) information whether with each order was also purchased the Warranty or not.
Please note that this information is not visible in eManage CRM UI.
Price needs to be included in the order information to the Warehouse
When CRM sends orders information to the Warehouse (Cart Over) for them to be fulfilled, for each order it has to be included the price for each item, even though the order is a package which means that in CRM will show the total of all items. However, at the Warehouse, they need to receive the price of each product.
SKU quantity & Packages are set up in the Products section
The quantity of product in orders have to be set up at SKU level.
Therefore, for Ontel ONLY packages have to be set up under the Products section.
For example:
and in the product quantity of orders, the quantity will be always 1
