Ontel Fulfilments Exceptions

Sending to the Warehouse information about the Lifetime Warranty

Via Database, CRM is sending to the Warehouse (Cart Over) information on whether with each order was also purchased the Warranty or not.

Please note that this information is not visible in eManage CRM UI.

Price needs to be included in the order information to the Warehouse

When CRM sends order information to the Warehouse (Cart Over) for them to be fulfilled, for each order it has to be included the price for each item, even though the order is a package which means that CRM will show the total of all goods. However, at the Warehouse, they need to receive the price of each product.

SKU quantity & Packages are set up in the Products section

In any order, the amount of units, of each item, has to be set up at the SKU level.

Therefore, for Ontel ONLY packages have to be set up under the Products section.

For example:

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and in the product quantity of orders, the quantity will be always 1

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Keep SKUs packages toggle in the Campaign Settings

In the Campaign Settings page> Shipping Settings, there is the toggle Keep SKUs packages

The Keep SKUs packages toggle, when active, the fulfilment will keep the same SKU in case of the product package.

For example: in this specific case, packages are created within the product section with SKU like the below:
- JETF_2
- JETF_3
- etc.
So the SKUs are already set as packages. Setting the flag Keep SKUs packages to ON means that the system will leave the SKU unchanged when sending the order to the warehouse.
On the contrary, for all other cases, the system will read multiple units of the same product in the FE and add this information to the warehouse when the order is sent for fulfilment.
Example of order using the flag:

The product quantity is set to 1, even though in the SKU and product name it is said there are 4 units of the same product.
Example of order not using the flag:

In the above case, it is the system that informs the warehouse about the unit quantity of the product, which is why the Product Quantity field is shown 3.