Warehouses Settings

Please find attached below the topics discussed on this page:

The Warehouse page is subdivided into several topics, in each one of them are filled important information about the Warehouse and its whereabouts.

Warehouses

The first thing to do when setting a new Warehouse is fill in the Warehouse address, at the top of the page and click on Update This Information button.

It’s crucial to include the Warehouse address for a couple of reasons:

1. The system will have all information to fulfill orders by the supplier-proximity rule. According to this rule, the system will use the customer’s shipping address and send the order to be fulfilled to the nearest Warehouse where the item is in stock.

2. An additional rule is applied by the system in order to decide in which warehouse the order has to be first sent to be fulfilled. This rule is based on the Priority, assigned by the user himself/herself, to the Warehouse
   

   

   The scale is going from Priority 1, which is the highest priority, to 35. Warehouses that are set up with Priority one, are the ones to be first chosen to fulfill an order.

3. The system will use the customer’s shipping address to correctly calculate taxes. For more information, on how to set up taxes in the CRM campaign and how taxes are calculated, please check the Helpdesk section, called Campaign Management.

The Is Active? Toggle

Therefore, to activate the Warehouse, by switching to ON the toggle Is Active?

the Warehouse address has to be filled in. Otherwise, an error message will pop up, and the system will not let the user activate the Warehouse

The Keep Tracking? toggle

When this toggle is set to ON, CRM receives order tracking numbers. With this feature, users can see and check the order tracking number, when it is available (see example below), on the Shipping History section:

Please note that there are cases in which the warehouse is temporarily deactivated, for example during seasonal/yearly/quarterly inventory checks.

By deactivating the Warehouse, new orders will not be sent there to be fulfilled, but the orders that were previously sent will still be fulfilled and having the toggle Keep Tracking? ON, it’s going to let the Warehouse keeps notifying CRM about the fulfillment status of those orders.

The Keep Conciliation? toggle

When this toggle is set to ON, CRM is automatically notified every 12 hours by the warehouse, about the level of stock of each product. Consequently, the user can easily spot the products' availability, by checking the topic Product (see below example)

The Allow Marketplace toggle

By switching to ON this toggle, an additional part is added to the Warehouse Settings page, called the Marketplace Warehouses.

On the Marketplace Warehouses, can be included other Warehouses that are stocking Amazon SKU, helping the Amazon Warehouse fulfill orders; or else, some Amazon inventory is kept in other Warehouses (i.g. V-Logic, Swan, etc). Therefore, the warehouses that have those products are linked to the Warehouse Amazon FBA on the Marketplace Warehouses, on the Warehouse Setting page (see below example).

The system is able to pull the full amount of stock of the Amazon products, not just in the Amazon warehouse itself, but on the other warehouses that they kept them.

Please note that on the non-Amazon warehouses, the user needs to include the specific Amazon SKU on the list of products available on it.

Contacts List

Common Countries

Products

EC-5786 - What is the Buffer column for?

In Transit

Marketplace Warehouses

Shipping Methods

Package Weight

Custom Fields