Please find attached below the topics discussed on this page:
How to find an order
Users have a couple of ways to look for an order, by using:
The Orders section
The Customer Lookup section.
What is on the Order Page
On the order page, multiple sections are available displaying, for each one of them, in detail the specific order information. For instance, the Product details, the Shipping History, the Payment History, etc.
Additionally, on the left side of the page, there is a small menu, with all topics available on it, and by clicking on them the user is redirected to their exact location on the page:
Order Information
In this first section, available at the top of the page, users can verify all the below information (see below example):
Reference Number: It is a number created before generating the order number. It is an internal ID, a ReferenceID to be filed in the database so in case there is any issue while an order is created, this one can be processed or reprocessed in case of a problem in the system.
Order Status: the current status of the order. There are multiple order statuses informing the user in which stage of the purchase cycle the order is. For example: Paid, Shipping, Shipped, Delivere, etc.
Order Type: which can be Regular or Upsell.
- By Regular we refer to the main order offered in the campaign.
- By Upsell, we refer, instead, to any additional product offered throughout the funnel.
Language Code: the language stated in the campaign
Currency Code: the currency in which the customer has paid the order
The Order Price: the order grand total paid by the customer
The Global Order Price: the order grand total paid by the customer
Shipping and Handling: on this field appears the amount of shipping and handling, the customer’s currency, which is included in the order grand total.
Shipping and Handling USD: on this field appears the amount of shipping and handling that is included in the order grand total.
Taxes detail in the Order Page
If taxes are included in the campaign, some additional field is displayed on this first section (see below example):
Sales Taxes: the amount of taxes in the currency that the customer paid the order
Sales Taxes USD: the amount of taxes paid by the customer, in USD
Tax Rate: the percentage of taxes that are calculated on the sale
Taxes include in price? :
If the answer is Yes, it means that the taxes are included in the cost of the product and this will be reflected on the amount shown on the checkout page.
If the answer is No, then the amount of taxes will be added to the order grand total on the Checkout page, which total is higher than what customers see on the previous page as it shows just the cost of the product.
Additionally, if the tax is included in the product price, then the order grand total will still be the same. If taxes are not included in the cost of the product, the final amount that appears on the Checkout page will be higher.
For example:
The taxes are included, and they are 10% of the cost of the product. The product costs $100 so the final amount that the customer pays is $100, of which $10 are taxes.
The taxes are not included in the cost of the product. Taxes are 10% and the product costs $100.
The customer pays $110 because $100 is the cost of the product and $10 is the amount of taxes calculated on the amount of the product.
In the Order Confirmation email, customers are able to see the amount of the cost of the product, the cost of taxes, and shipping and handling.
Tax Provider: this field displays which provider has been set for this campaign, DFO, TaxJar or Avalara.
Product
The details of the product purchased are shown in this area (see below example):
Including the SKU and the Product Quantity that inform the user of the amounts of units bought by the customer.
Shipping History
In this section, all information about the fulfillment is available (see below example):
Please note that the Shipping History will be available ONLY after the order has been sent for fulfillment to the warehouse. In other words, when the order status is already in shipping or backorder.
When the order is still in New or Paid status, this section is not yet visible, even though all the buttons are already displayed for users to take any further actions if necessary (see below example of a Paid order):
