On this page, the below topics will be discussed:
About Your Purchase Email
This template has been created for the Customer Service team.
When customers call the Customer Service, the agent by adding the order number in the Customer Service app, CRM will trigger the About Your Purchase email to the customer
The customer will receive offers of new products or also the link with the Tracking Number depending on how the email has been set up.
Please note that this template has to be enabled at the campaign level.
How to enable the About Your Purchase Email in a Campaign
Log in CRM
Go to the Campaign Management> Settings
Click on Create New Campaign button or click on the Edit button to update an already existing one
Scroll down to the Email Settings
Switch to ON the toggle Individual emails
Switch to the Edit button of the template About Your Purchase
Add the SMTP and click on the Update button
Click on the Create or Save button to save the changes
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