Please find attached below the topics discussed on this page:
What is the Ticket Mailboxes section about?
In the Ticket Mailboxes section, users can set up the email inboxes used by the Customer Service team to be able to send and receive emails.
Where the Ticket Mailboxes section is located?
Log into CRM and go to the left-side menu
Scroll down and click on Mailboxes
And then on Ticket Mailboxes.
How to create a new Ticket Mailbox
Click on the + Create New button
Fill in all the fields Ticket Mailboxes page
Hit the Save button
How to edit a Ticket Mailbox
Click on the Edit button
Update the details and click on the Save button
How to delete a Ticket Mailbox
Click on the Delete button
Confirm the actions and the address will be removed.
How to see the Ticket Mailbox history
Click on the See Running History button and the tab will pop up with all ticket mailbox history
