Below is the list of topics explained on this page:
What is the Address Verify page for?
The Address Verify page has listed all orders that need the Shipping Address verified manually by users.
There are cases in which orders have been already screened by Melissa, but this software was not able to correct the address due to lack of information, or the details don’t match any existing address, so Melissa is unable to find a match in its database. In such cases, the orders' shipping addresses have to be revised and update manually.
What is on the Address Verify page?
On the Address Verify page, the user has on the top of it a few fields, to search orders.
Additionally, underneath the search, there is a table in which are listed all orders that are having issues with the Shipping Address (see below example):
On the table, on each column appear a piece of specific order information:
Address 1: Tit is the first line of the address, which is the street/road name and the house/apartment number
Address 2: any additional information of the shipping address
City
Zip Code
Country
Verification Result: this is strictly related to Melissa and how it works. In this column, users can check the level of the verification and by hovering the mouse on the “i” icon on the right side of each order, a tooltip appears informing the level of verification that Melissa was able to reach when the order was placed:
It’s important to highlight that addresses are verified on various levels. A shipping address is considered 100% verified and correct when the house/flat or building number is available, otherwise it will be verified up to certain other levels, such as Locality Partial, Premise Partial, Thoroughfare Partial, etc.
To understand each one of the levels, please click on the Show Legend button, located at the bottom of the page, which will display all Verification Results with related explanations:
Actions: all Actions buttons are displayed to XXXX on each order
Created Date: it’s the date when the order was placed
Last Updated: last update made on the shipping address
The Actions buttons
The Copy Address button
The Save Changes button
The Send Email button
The User Account button
The Address Change History button
The Bookmark button
How the Address Verification Process works
The first step is done by Melissa (Address Validator) filters all orders which shipping address has been flagged because some information was missing or wrong and amend them.
However, there are cases in which orders have been already screened by Melissa, but this software was not able to correct the address due to lack of information, or the details don’t match any existing address, so Melissa is unable to find a match in its database. In such cases, the orders' shipping addresses have to be revised and update manually.
2. When addresses have top updated manually, they are displayed on the Address Verify section, under the Address Verification.
Go to the left side menu and select Address Verification
Address Verify
On the right side of the page the list of all orders, which address has to be verified, is displayed
3. Users need to check order by order, access the order page, and edit the shipping address from there directly.
Please note that CRM has a specific feature that notifies the client and the Customer Service about all orders in which customers’ shipping addresses are either incomplete or incorrect.
When an order has an incorrect/incomplete address, at the top of the order page there is a label displaying the following message:
According to the procedure, the Customer Service contact via email/phone the customer requesting to confirm the correct address. Once the right address is provided by the customer, the Customer Service team updates the information in CRM and the order is sent for fulfillment.
To modify the order shipping address, please follow the below instructions:
Once you are on the order page, please scroll down to the shipping address section
Click on the Enable Editing button
Edit the Address
Click on the Save button
4. Once the verification has been made, the order will automatically go to another list that can be found in the All Verified section, under the Address Verification. On the All Verified section are displayed all orders which shipping address was previously modified.